nez - Privacy And Cookies Policy

This Policy

This is the privacy and cookies policy for nez Limited trading as nez ("nez", "we", "us" or "our") and our food and drink offers mobile application ("App") and our website ("Site"). Our service assists retailers in accessing a wider audience and increases their brand awareness. It also gives our end users access to exclusive offers including vouchers that can be redeemed with our retail partners, through the App, based on the end user's location. This is our privacy policy that explains who we are, why and how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to. For the purposes of EU data protection legislation, we are the data controller responsible for the collection and use of your personal information as set out in this privacy policy.

Please read the following carefully to understand our use of your personal data.

This policy sets out:

  • Changes to this policy
  • Personal data collection
  • How do we collect personal data?
  • Legal basis on which we process personal data
  • Security of personal data
  • Cookies and other technologies
  • Who we may give your information to
  • Automated decision-making
  • How long do we process personal data for?
  • Where do we process personal data?
  • What are your rights?
  • How to withdraw your consent to processing
  • How to exercise your right of access to your personal data
  • Our details – contacting us
  • The information commissioner

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. We reserve the right to update this Privacy Policy at any time.

This policy was last updated on October 10, 2019.

Personal data collection We have compiled a table which sets out the categories of personal data we collect, the purposes for which we process such personal data and the recipients of such data.

Data that we collect from you directly when you interact with us, through use of our Site and the App, and through beacons

End user personal data type collected

  • IP address from which the device accesses our server
  • Device ID/IDFA
  • Device screen size
  • Device model
  • Device operating system
  • Actions that the user takes inside the mobile app (e.g. deal or offer clicked, offer selected, voucher / coupon redeemed)
  • Date, time and location of offer redemption;
  • Payment card details (for in-app purchases including vouchers)
  • Latitude and longitude in relation to the location where the offer was redeemed
  • User’s office location (if provided by the user)

Purpose of processing

  • To provide our services including allowing the purchasing and redemption of vouchers
  • To determine your proximity to our retail partner(s) and issue you with the relevant coupon(s)
  • To administer our App
  • Internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes)
  • To ensure the proper functioning and security of our App
  • To optimise and personalise the user experience on the App

Categories of recipients of personal data

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries
  • Data centres, hosting providers, technology security providers and attribution service providers. Please see this link for more detail.
  • Our retail partners, where you have agreed to us sharing your information. Our retail partners are listed in full on the App.

How do we collect personal data?

We collect personal data in broadly three ways; (a) personal data you provide to us through our App and Site; (b) personal information we collect through beacons; and(c) through third party intermediaries acting on your/our behalf, including social media providers. We assign each user a unique identifier (nez User ID) which allows us to confirm when a user requests services through our App (including their preferences).

App. we collect information about the device you are using to connect to the services on our App or any interactive content we may provide. This includes the type of device you use, your internet browser, your location based on the unique identifier for your device such as an Internet Protocol address (IP address) or a code for an App running on your device (as set out above).

Social Media Applications. If you choose to login through your social media accounts, the social media business may provide us with certain information about you. We do not control these third-parties and you understand and agree that any Social Media Application’s use of information collected from you (or as authorised by you), and shared with other parties, is governed by the Social Media Application’s privacy policies, terms or service and your settings on the applicable Social Media Application(s).

In store technology. When you attend a retailer premises, we may also use technologies that connect to the functionality on your mobile device (such as Bluetooth and GPS) and collect information based on beacons. The information collected in-store through your mobile device using these technologies also gives us aggregated and anonymous statistics about footfall traffic in retailer premises and information about the average user but it is not used for, or available to our retailer partners at an individual user level.

Legal basis on which we process personal data

The legal basis on which we process your personal data is as follows:

  • Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it (including in relation to location tracking and sending certain marketing material to you), we will obtain and rely on your consent in relation to the processing concerned (see below for how to withdraw your consent at any time).
  • Otherwise, in relation to the data obtained in the above table (excluding in relation to location data and sending you certain types of marketing material), we will process your personal data where the processing is necessary:
    • for compliance with our legal obligations;
    • for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; and/or
    • for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Our promotional updates and communications

Where permitted in our legitimate interests or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications about our services.

You can object to further marketing at any time by checking and updating your details within your App account, or selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you.

Security of personal data

We take all reasonable steps, as required by law, to ensure the safety, privacy and integrity of such data and information and, where appropriate, enter into contracts with such third parties to protect the privacy and integrity of such data and any information supplied.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and App and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies and other technologies

When you interact with the App and our Site, we try to make that experience simple and meaningful.

When you visit our Site, a web server sends a cookie to your computer. When you visit our App, a web server sends a token to your mobile device. Cookies, and other similar technologies (such as tokens), are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a Site and which store and sometimes track information. A number of cookies or other technologies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and/or App and will last for longer. The cookies and/or other similar technologies we use collect information, such as the type of internet browser or mobile device you use, any Site from which you have come to the Site and/or App, your IP address and/or the operating system of your computer or mobile device. We use cookies and/or other similar technologies, either alone or in combination with each other to:

  • remember that you have visited us before. This means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.
  • customise elements of the promotional layout and/or content of the pages of the Site and/or App.
  • collect anonymous statistical information about how you use the App (including how long you spend on the Site and/or App) and where you have come to the Site and/or App from, so that we can improve the Site and/or App and learn which parts of the Site and/or App are most popular with users.

Some of the cookies and other similar technologies used by the Site and/or App are set by us, and some are set by third parties who are delivering services on our behalf. A list of these third parties, and the related cookies (where available), is available here. Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used on the Site and/or App, you may not be able to take full advantage of the Site and/or App.

Cookies and similar technologies we use


  • Access Token & local storage


  • Allow us to confirm that you have signed up to use our services and your user preferences

Type & duration

  • Persistent

Who we may give your information to

We may give your information to selected third parties which may include analytics and search engine providers that assist us in the improvement and optimisation of our Site and subject to the cookie section of this policy (this will not identify you as an individual).

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of nez, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
  • We may provide retail partners access to further aggregated and anonymised data. This information will not contain any of our users' personal data.

How long do we process personal data for?

We process personal data only for as long as you have an account with us, after which it will be deleted except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Where do we process personal data?

Our servers are based in the UK. However some of the data that we process in relation to users may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.

Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (see European Commission Justice and Fundamental Rights) and that it is treated securely and in accordance with this privacy policy.

What are your rights?

You have the following rights under certain circumstances in relation to personal data relating to you that we process:

  • You may request access to the personal data concerned. Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.
  • You may request that any incomplete or incorrect personal data about you that we are processing be rectified.
  • In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned subject to some specific legal reasons we may have to retain certain data relating to you.
  • You may request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example).
  • You may object to the further processing of your personal data, including the right to object to marketing.
  • You may request that your provided personal data be moved to a third party.
  • Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned.
  • You may opt out at any time from allowing further access by us to your location data by changing your device settings. You can also stop all information collection by un- installing the App. You may use the standard un-install processes as may be available for your mobile device.
  • You can exercise the rights listed above at any time by contacting us.
  • If you have a complaint about any processing of your personal data being conducted by us, you can contact us. If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see here). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Our details – contacting us

Our full details are:

nez Limited, Floor 3, 70 Wilson Street, London, EC2A 2DB